Start by asking Chilla what is wrong.

First checks

1. Ask Chilla. Describe what you expected and what you are seeing.
2. Check the active work. Confirm the task is still active and matches what you intended.
3. Check the trading account. Make sure the expected trading account is available for live work.
4. Check Work Capacity. Confirm there is enough room for the work you expect Chilla to carry.
5. Review the report if needed. Ask Chilla what happened around the time of the issue and note any user-facing warning.

Chilla is not responding normally

• Check your internet connection and retry the conversation.
• If the message failed, resend it once rather than creating repeated duplicate requests.
• If earlier context appears missing, open the relevant conversation or tell Chilla what you are referring to.
• If the problem persists, contact support with the approximate time and what you expected to happen.

A trading-account connection or assisted provider journey failed

• Ask Chilla whether the trading account still appears connected or needs your attention.
• If the provider requires a password, OTP/MFA, identity check, legal declaration or approval, complete that step yourself.
• Do not paste credentials or OTPs into chat.
• If the provider itself is unavailable or rejecting access, use the provider’s own support where appropriate.
• If Chilla cannot continue after the provider step is complete, contact Beaverly support with the provider name, approximate time and the user-visible state.

Active work is quiet

Quiet does not automatically mean broken. Chilla can correctly stay out when conditions do not fit the active work.

• Ask Chilla what has happened recently.
• Check that the task is active and the expected trading account is connected.
• Review Work Capacity.
• Ask Chilla to report back with more detail.

Work will not activate

• Confirm that you have made the material choices Chilla is waiting for.
• Review the exact PLAN Chilla presents.
• Confirm the required trading account is connected and ready.
• Check whether Work Capacity is constraining the proposed work.
• Complete the required disclosure before using Activate.
• Resolve any user-facing warning Chilla presents before trying again.

Work Capacity is low

Low Work Capacity means less room remains under the current tier. It does not mean market outcomes are worse.

You can reduce active work, wait for the applicable reset, or compare a tier with more room on Pricing.

A billing change is not reflected

• Refresh Chilla and re-open your billing/tier information.
• Confirm the billing event completed on the payment side.
• If the expected tier still is not shown, contact Beaverly support with your account email, the tier you expected, the date and a non-sensitive payment reference if available.

Before contacting support

• Your Beaverly account email.
• The approximate time of the issue.
• The affected provider and trading-account name if relevant.
• The user-visible warning or Report Back details if there are any.
• A short expected-versus-observed description.

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