Subscription fees pay for access to Chilla and its service capacity. They are not fees for a particular market result, profit, return, or amount of activity.
1. Scope
This Refund Policy applies to paid subscriptions to Chilla and other paid services offered by Beaverly Innovative Systems Ltd. through the Beaverly website or applications. It forms part of our Terms of Service.
2. General policy
Paid subscription fees are charged in advance for the selected billing period, monthly or annual unless otherwise stated. Except where this policy or applicable law provides otherwise, payments are non-refundable after the paid period begins.
Beaverly provides access to hosted software automation and service capacity for financial work. We do not promise profit, returns, market outcomes, or a particular amount of activity during a billing period.
3. Circumstances that are normally non-refundable
Change of mind or market outcomes
A refund is not normally available because you changed your mind, no longer wish to use Chilla, did not achieve a desired financial result, experienced a market loss, or expected different market activity.
Partial use
If you accessed or used paid features during the paid period, unused time in that period is not normally refundable.
Billing period already started
Once a monthly or annual billing period has begun after payment capture, that payment is normally final.
Suspension for misuse
A suspension or termination caused by a violation of our Terms, fraud, abuse, or misuse does not normally create a right to a refund.
4. Limited refund exceptions
We may approve a refund or billing correction in limited cases such as:
Billing error
If you were charged the wrong amount or charged more than once for the same intended purchase, contact us within 30 days of the charge.
Unauthorized charge
If you believe your Beaverly subscription was charged without your authorization, contact us promptly. We may ask for information needed to investigate the charge and secure the account.
Verified service non-delivery
If paid Services were unavailable to you for a sustained period because of a verified Beaverly-side technical failure and we cannot restore service within a reasonable time, we may provide a credit, extension, or pro-rated refund where appropriate.
These exceptions are evaluated case by case and remain subject to applicable law.
5. How to request a refund or billing review
Email support@beaverlyai.com and include enough information for us to identify the charge and understand the request.
- Name and email associated with the Beaverly account.
- Transaction date and amount.
- Reason for the request.
- Supporting material where useful, such as a billing statement or screenshot.
Allow up to 10 business days for review. If a refund is approved, processing time after approval depends on the original payment method and payment provider and may take 5–15 business days.
6. Cancellation and future billing
- You may cancel a paid subscription using available billing controls or by contacting support where necessary.
- Cancellation stops future renewal according to the billing state shown to you.
- Cancellation does not automatically refund the current paid period.
- Paid access normally remains available until the end of the period already paid for, unless access is suspended or terminated under the Terms.
- A downgrade normally takes effect according to the billing transition shown in the product.
7. Chargebacks and payment disputes
If you believe a charge is incorrect, unauthorized, or otherwise refundable, contact Beaverly support first where practical so we can investigate. A chargeback may lead to temporary account restrictions while the payment dispute is reviewed.
Where a refund is approved by Beaverly, it will normally be returned through the original payment method.
8. Statutory rights
This policy does not remove consumer or payment rights that cannot legally be waived. Where applicable law requires a refund, cancellation right, or other remedy, that law applies.
9. Policy changes
We may update this policy as billing methods, subscription features, or legal requirements change. The date above will be updated when we do.