Refund Policy (Beaverly®)

This Refund Policy (“Policy”) applies to all paid subscriptions to Chilla™ and other paid services offered by Beaverly Innovative Systems Ltd. (“Beaverly,” “we,” “us,” or “our”) through the Beaverly website and applications (collectively, the “Services”). This Policy is a part of our Terms of Service (available at beaverlyai.com/terms) and should be read in conjunction with it.

1. General Policy Statement

By subscribing to a paid plan for Chilla™ or any paid Services, you acknowledge and agree that:

• All subscription fees are charged in advance for the billing period selected (monthly or yearly).
• Fees are non-refundable except as permitted under this Policy or as required by applicable law.
• Beaverly provides technology infrastructure to automate your instructions and does not guarantee profits, results, or financial performance.

2. Non-Refundable Circumstances

You are not eligible for a refund in the following cases:

a. Change of Mind or Dissatisfaction With Outcomes

You may not request a refund because:

• You did not earn profits or returns.
• You did not use the Services as you expected.
• You no longer wish to use the Services.

Market outcomes, losses from market participation, or behaviour performance do not constitute grounds for a refund.

b. Partial Usage

If you have accessed or used any part of the paid Services during the paid period, no refund will be issued for that period.

c. After Billing Period Begins

If the billing period corresponding to your subscription has already commenced (e.g., after payment capture), that payment is final.

d. Violations

If your account is suspended or terminated due to violation of our Terms of Service or misuse, no refund will be provided.

3. Refund Exceptions (Limited & Specific)

We may consider refunds only under the following technical circumstances:

a. Billing Errors

If an incorrect charge occurs due to a genuine billing error (e.g., duplicate charge, wrong amount), you may request a refund within 30 days of the charge.

b. Unauthorized Charges

If your account was charged without your authorization, you may request a refund, but you must notify us promptly and provide evidence of unauthorized use.

c. Service Non-Delivery

If the Services were not delivered due to a verified technical system failure for a sustained period (e.g., the entire paid month), and we cannot restore service within a reasonable timeframe, we may issue a pro-rated refund at our discretion.

Note: Such exceptions are rare and evaluated case-by-case. Refunds under these scenarios are processed at our sole discretion.

4. How to Request a Refund

To request a refund under the limited eligibility above:

• Email support at: support@beaverlyai.com

Provide your:

• Full name and email address associated with your account
• Transaction date and amount
• Reason for the refund request
• Any supporting documentation (billing statements, screenshots)

Allow up to 10 business days for review.

Refunds, if approved, will be processed via the original payment method within 5–15 business days, depending on your payment provider.

5. Cancellation & Future Billing

• You may cancel your subscription at any time via your dashboard.
• Cancellation stops future billing but does not trigger a refund for the current billing period.
• Your paid access remains active until the end of the period you already paid for.
• Downgrades take effect on the next billing cycle.

6. Chargebacks and Disputes

Filing a chargeback with your bank without first contacting support may result in account suspension or termination.

If a refund is legitimately owed under this Policy, we will process it via the original payment method — not via chargeback.

7. Legal Compliance

This Policy does not limit any statutory rights provided under the applicable laws of your jurisdiction. If local consumer law requires a refund under certain circumstances, those statutory rights will apply where enforceable.

8. Policy Updates

We may update this Policy from time to time. Material changes will be communicated via email or in-app notifications. Continued use after changes constitutes acceptance of the updated Policy.